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Questions & Answers

COLOTRUST Online Transaction Portal

  • What is the COLOTRUST Online Transaction Portal?

  • The COLOTRUST Transaction Portal is a secure, Internet-based transaction system that allows registered COLOTRUST Participants to self-manage their COLOTRUST investments. The portal is available 24/7, 365 days a year

  • What functions can the COLOTRUST Online Transaction Portal perform?

  • The COLOTRUST Onle Transaction Portal allows Participants to make contributions, withdrawals, and transfers between subaccounts as well as to other approved COLOTRUST Participants. Users can pre-date important transactions, ensuring that they are handled reliably and avoiding unfortunate timing issues or cash access emergencies. The portal also allows for dual approval of transactions.

  • What about reporting features?

  • Reporting features available in the COLOTRUST Online Transaction Portal include access to monthly statements, transaction confirmations, and details highlighting past, present, and future dated transactions

  • How does a new COLOTRUST Participant receive login credentials?

  • All Participants will receive login credentials upon the establishment of their account via email. If you do not currently have your online credentials, please reach out to Client Services at (877) 311-0219 or email clientservices@colotrust.com

  • How quickly can I expect to receive login credentials?

  • In most cases, login credentials will be distributed on the same day as the request; otherwise, credentials will be available on the following business day.

  • How does an existing COLOTRUST Participant change or update their login credentials?

  • Participants can change their passwords by visiting the COLOTRUST Online Transaction Portal and following the instructions for resetting your password. Once logged in, Participants can also update their password by selecting My Account in the upper right-hand corner. Usernames cannot be changed. Should you run into difficulties, the Client Service team is happy to assist.

  • How do I update the phone number used for two-factor authentication via text message?

  • Once logged in, Participants can update their phone number by selecting My Account in the upper right-hand corner of the COLOTRUST Online Transaction Portal.

  • Can I share my online account with another person at my entity?

  • No; for your security, everyone will be required to have their own online user account that is tied to a unique email address. We do not allow multiple contacts to use the same email address.

General Questions

  • What are the investment objectives of COLOTRUST?

    1. Legality
      • To invest only in investments legally permitted under Colorado State Law.
    2. Safety
      • To minimize risk by managing portfolio investments to preserve principal and maintain a stable Net Asset Value (NAV).
      • To maintain the highest money market rating for the COLOTRUST portfolios from a nationally recognized statistical rating organization.
    3. Liquidity
      • To manage portfolio investments in a way that ensures that cash will be available as required to finance Participants’ operations.
    4. Yield
      • To maximize current income to the degree consistent with legality, safety, and liquidity.

    This philosophy has made COLOTRUST the largest and most trusted local government investment pool in Colorado since its inception in 1985.

  • Who oversees COLOTRUST?

  • COLOTRUST is overseen by a Board of Trustees, comprised of twelve active members of the pool who have been elected by the Participants to oversee the management of the Trust. The Board is responsible for selecting the Administrator and Investment Advisor. Currently, the Board retains the services of Public Trust Advisors, LLC (Public Trust) located in Denver. Public Trust serves as the Administrator and Investment Advisor.

  • Who is eligible to use COLOTRUST?

  • Any county, city, town, school district, special district, or other political subdivision of the State of Colorado, or department, agency, or instrumentality thereof, or any political or public corporation of the State of Colorado may join COLOTRUST as a Participant and take advantage of the COLOTRUST investment options.

  • How can you Participate in COLOTRUST?

  • Enrolling in COLOTRUST is simple. Any of the entity types listed in the answer above may join COLOTRUST as a Participant and take advantage of the investment program.

    To participate in COLOTRUST, please take the following steps:

    1. Read the Trust Indenture
    2. Read the Information Statement
    3. Adopt, execute, and provide to COLOTRUST a copy of a resolution adopting the Indenture and naming a Designee to participate in COLOTRUST. The COLOTRUST Trust Registration Form includes a model resolution.
    4. Keep the original forms for your records, and send the completed packet to the COLOTRUST Client Service Team by fax (877) 311-0220 or by email to clientservices@colotrust.com.

  • How can I submit an audit confirmation to COLOTRUST?

  • Please email your audit confirmation to clientservices@colotrust.com and provide either a fax number or email for receipt. COLOTRUST is also accessible on www.confirmation.com and will receive notification of your audit confirmation on the platform.

    Due to the ongoing COVID-19 pandemic, audit confirmations sent via USPS will have a significant delay, so we strongly encourage email confirmations.

  • What types of securities does COLOTRUST invest in?

  • COLOTRUST invests solely in securities that are permitted pursuant to Colorado Revised Statutes. The current COLOTRUST Investment Policies are available here.

  • What is the minimum requirement for investing in COLOTRUST?

  • There is no minimum investment amount for COLOTRUST.

  • What are the business hours at COLOTRUST?

  • The COLOTRUST offices are open Monday through Friday from 7:30 a.m. until 4:00 p.m. MT. Please consult the Client Services Page for COLOTRUST office closures.

  • What are the definitions for Designee, Alternate Designee, and Authorized Signatory?

  • The Designee is the legal representative that acts for and on behalf of each Participant. For example, a key function of the Designee is to vote annually for the COLOTRUST Board of Trustees. Alternate Designees are the representatives that act on behalf of each Participant, in the absence of the Designee. Authorized Signatories are the individuals on an account who are authorized to manage the Participant’s investments.

  • Does COLOTRUST have a policy against providing a copy of the daily investment holdings report?

  • COLOTRUST does not have such a policy. If a Participant requests a copy of the investment holdings report, we will provide a copy. The investment holdings report shows the investment positions for that day.

  • What transaction fees does COLOTRUST charge?

  • COLOTRUST does not charge any transaction fees to its Participants. However, your receiving bank may have wiring fees and/or incoming ACH fees, therefore we recommend checking with a representative at your bank to discuss the potential costs.

Managing My Account

  • What are the daily cut-off times for transactions?

  • Transactions (withdrawals, contributions, transfers) conducted via the portal, telephone, or fax must be submitted by 11:00 a.m. MT for same-day processing.

  • What are the deposit instructions for COLOTRUST?

  • Please visit the FAQs in the Help Section of the COLOTRUST Online Transaction Portal to view the deposit instructions to send funds into your COLOTRUST account. Please note, you will need to send the fund from your bank.

  • How do I update my contact information and notification preferences?

  • Once logged in, Participants can update their contact information and notification preferences by selecting My Account in the upper right-hand corner of the portal. From there, changes can be made under the Contacts section at the bottom of the page.

  • When are wires sent from my account when I request a withdrawal?

  • Wires are sent every hour with the final distribution taking place shortly after the close of the fund at 11:00 a.m. MT; distribution times are subject to change as needed by the COLOTRUST Administrator.

  • For a next-day ACH, what is the cut-off time?

  • Next-day ACH requests must be received by 11:00 a.m. MT (24 hours in advance).

  • What is the difference between a Wire and an ACH?

  • Wires are funds transferred via the Federal Reserve Wire System and can be processed and received by your beneficiary bank on the same day if the transaction is requested prior to the 11:00 a.m. MT cut-off. ACHs (Automated Clearing House) are processed overnight and are generally available to the beneficiary bank one business day after the transaction request has been made.

  • What are the fees associated with wires/ACHs?

  • COLOTRUST does not charge any banking fees to its Participants. However, your receiving bank may have wiring fees and/or incoming ACH fees, therefore we  recommend always checking with a representative at your bank to discuss the potential costs.

  • Are the banking instructions different for a wire or an ACH?

  • Many banking institutions have separate ABA/Routing Numbers depending on whether the transactions are being processed via wire or ACH. Please contact your local banking representative to ensure that you are providing COLOTRUST Client Services with the appropriate account information. The instructions to send money into COLOTRUST can be found in the online transaction portal.

  • What are the limits on the number of transactions?

  • COLOTRUST does not limit the number of transactions Participants can do.

  • Does COLOTRUST limit the number of subaccounts a Participant can have?

  • COLOTRUST does not limit the number of subaccounts Participants can have.

  • How are the COLOTRUST monthly statements delivered?

  • To download your COLOTRUST statements, please go to the Accounts Menu in the portal. From there, please navigate to the Documents Section. Statements are not emailed for the security of the COLOTRUST Participants’ account information.

  • How do I update individuals who have access to my COLOTRUST account?

  • Please visit the FAQs in the Help Section of the COLOTRUST Online Transaction Portal to download and fill out the Signatory Amendment Form. For more information on the levels of access for individuals on your account, please refer to the chart below.

  • How do I amend those individuals who receive account correspondence such as monthly statements or transaction confirmations?

  • These changes can be made in writing to clientservices@colotrust.com.

  • How do I add or remove bank instructions on my COLOTRUST account?

  • Please visit the FAQs in the Help Section of the COLOTRUST Online Transaction Portal to download and fill out the Bank Amendment Form. Many banking institutions have separate ABA/routing numbers depending on whether the transactions are being processed via wire or ACH. Please contact your local banking representative to ensure that you are providing COLOTRUST Client Services with the appropriate account information.