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Client Services

How can we help you?

COLOTRUST welcomes the opportunity to address your comments and questions. If you cannot find the answer to your question in our Questions & Answers section, please use the Information Request Form below or contact us at:

COLOTRUST Client Services
717 17th Street, Suite 1850
Denver, CO 80202
Phone: (303) 864-7474 (Denver Metro)
Phone: (877) 311-0219
Fax: (877) 311-0220

 

If you have any questions for the COLOTRUST Client Service Team, please fill out the form below and a COLOTRUST representative will contact you shortly. If you would like to contact our Relationship Team, please click here.

COLOTRUST Client Service Request Form

Common Questions

  • What is the COLOTRUST Online Transaction Portal?

  • The COLOTRUST Transaction Portal is a secure, Internet-based transaction system that allows registered COLOTRUST Participants to self-manage their COLOTRUST investments. The portal is available 24/7, 365 days a year

  • How does a new COLOTRUST Participant receive login credentials?

  • All Participants will receive login credentials upon the establishment of their account via email. If you do not currently have your online credentials, please reach out to Client Services at (877) 311-0219 or email clientservices@colotrust.com

  • How quickly can I expect to receive login credentials?

  • In most cases, login credentials will be distributed on the same day as the request; otherwise, credentials will be available on the following business day.

  • What is the difference between a Wire and an ACH?

  • Wires are funds transferred via the Federal Reserve Wire System and can be processed and received by your beneficiary bank on the same day if the transaction is requested prior to the 11:00 a.m. MT cut-off. ACHs (Automated Clearing House) are processed overnight and are generally available to the beneficiary bank one business day after the transaction request has been made.

Hours of COLOTRUST Client Service Operation:

Monday – Friday 7:30 a.m. – 4:00 p.m. MT

 

Daily Cut-off Time for Transactions:

11:00 a.m. MT

 

Updating your Account:

If you’d like to update authorized individuals or bank accounts on your COLOTRUST account, please fill out the Signatory and/or Bank Amendment Forms that are available in the FAQs in the Help Section within the COLOTRUST Online Transaction Portal.

Holidays/Early Closures