Client Services

How can we help you?

COLOTRUST welcomes the opportunity to address your comments and questions. If you cannot find the answer to your question in our Questions & Answers section, please use the Information Request Form below or contact us at:

COLOTRUST Client Services
717 17th Street, Suite 1850
Denver, CO 80202
Phone: (303) 864-7474 (Denver Metro)
Phone: (877) 311-0219
Fax: (877) 311-0220

 

If you have any questions for the COLOTRUST Client Service Team, please fill out the form below and a COLOTRUST representative will contact you shortly. If you would like to contact our Relationship Team, please click here.

COLOTRUST Client Service Request Form

Common Questions

  • What is COLOTRUST MYACCESS?

  • MYACCESS is a secure, Internet-based transaction system that allows registered COLOTRUST Participants to self-manage their COLOTRUST investments. MYACCESS is available 24/7, 365 days a year.

  • How does a COLOTRUST Participant receive a login for MYACCESS?

  • In order to obtain a MYACCESS online account, COLOTRUST Participants may call Client Services at (877) 311-0219 or email clientservices@colotrust.com.

  • How long does it take to receive login credentials for MYACCESS?

  • All new usernames and passwords are system generated and will arrive via email one day after the request is made.

  • What is the difference between a Wire and an ACH?

  • Wires are funds transferred via the Federal Reserve Wire System and can be processed and received by your beneficiary bank on the same day if the transaction is requested prior to the 11:00 a.m. MST cut-off. ACHs (Automated Clearing House) are processed overnight and are generally available to the beneficiary bank one business day after the transaction request has been made.

Hours of COLOTRUST Client Service Operation:

Monday – Friday 7:30 a.m. – 4:00 p.m. MST

 

Daily Cut-off Time for Transactions:

11:00 a.m. MST

 

Updating your Account:

If you’d like to update authorized individuals on your COLOTRUST account, please fill out the Signatory Amendment Form which is available in the forms section within MYACCESS.