Client Connection Online

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Frequently Asked Questions

 

General Questions

Q: Who oversees COLOTRUST?
A: The COLOTRUST Board of Trustees, comprising active members of the pool and elected by the Participants, oversees the management of COLOTRUST. The Board is responsible for selecting the Administrator and Investment Advisor. The Board retains the services of Colorado Investors Service Corporation (CISC), located in Denver. CISC serves as the Administrator and Investment Advisor for COLOTRUST. More information is available on About COLOTRUST.

Q: How can you participate in COLOTRUST?
A: Enrolling in COLOTRUST is simple. First your governing body adopts an authorizing resolution (available on the Document Center). You then send the resolution, together with a completed application form, to COLOTRUST. As soon as these documents have been received and approved, you will receive a confirmation that you have been accepted as a COLOTRUST Participant, as well as the transaction forms you will need to begin your active participation.

Q: What are COLOTRUST’s objectives?
A: COLOTRUST’s primary investment objective is the safety of public funds. This philosophy has made it the largest and most trusted local government investment pool in Colorado since its inception. Our conservative investment policies and emphasis on safety have helped us earn a AAA rating by Standard and Poor’s for the PRIME portfolio, and an AAA rating from Fitch, Moody’s and Standard and Poor’s for the PLUS+ portfolio. In addition, MBIA, pledges to maintain the net asset value. This provides additional protection for the COLOTRUST assets. Additionally, the custodian for all COLOTRUST cash and securities is the Trust Department of Wells Fargo Bank in Denver.

Q: What is the minimum requirement for investing in COLOTRUST?
A: There is no minimum investment amount for COLOTRUST.

Q: What transaction fees does COLOTRUST charge?
A:
COLOTRUST does not charge any transaction fees.

Q: What are the limits on the number of transactions?
A:
COLOTRUST does not limit the number of transactions.

Q: Does COLOTRUST limit the number of subaccounts?
A:
COLOTRUST does not limit the number of subaccounts.

 

Managing My Account

Q: What are the daily time cut-offs for transactions?
A:
Transactions conducted by Client Connection need to be concluded by 11:00 a.m. for credit that day. Telephone and fax need to be concluded by 11:00 a.m. for same-day credit.

Q: For a next day ACH, what is the time cut-off?
A:
Next day ACH requests need to be received by 11:00 a.m. (24 hours in advance).

Q: Do I need to endorse third party checks over to COLOTRUST or can I simply mail them in with a Purchase by Check Form?
A: Third party checks are checks that are not directly payable to COLOTRUST. To ensure that the bank properly credits such checks to your account, please endorse each check in the following manner:

For Deposit only to COLOTRUST
Account # 101-8043565

Please note: any contributions by check need to include a Purchase by Check Form.

Q: What are the definitions of a Designee, Alternate Designee and Authorized Signatory?
A:
The Designee is the legal representative that acts for and on behalf of each Participant. For example, a key function of the Designee is to vote annually for the Board of Trustees. The Alternative Designee(s) are the representatives that act on behalf of each Participant, in the absence of the Designee. A Designee does not have the power to manage the Participant’s investments; that role is carried out by the Authorized Signatories.


Q: Does COLOTRUST have a policy against providing a copy of the daily investment holdings report?
A:
COLOTRUST does not have such a policy. If a Participant requests a copy of the investment holdings report, we will provide a copy. The investment holdings report shows the investment positions for that day.

 

Client Connection

Q: What is COLOTRUST’s Client Connection?
A:
Client Connection is a secure, internet based transaction system that allows COLOTRUST Participants to self manage their COLOTRUST investments. Client Connection is available 24/7, 365 days a year. Participants can pre-date important transactions, ensuring that they are handled reliably, and avoiding unfortunate timing issues or cash access emergencies.

Q: How does a COLOTRUST Participant access Client Connection?
A:
COLOTRUST Participants need to call Client Services to obtain a Personal Identification Number (PIN) and instruction on using Client Connection.

Q: What functions can Client Connection perform?
A:
COLOTRUST’s Client Connection allows Participants to make contributions or withdrawals, or transfer funds from subaccounts. Participants can also review all transactions: previous day, same day or pending future transactions. Additionally, Participants can access rate information (current and historic) and explanations of rates reported, plus view detailed account summaries and interest payment summaries.